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Act on it. The internet is a great place for people who like to be a pain in the butt. Chat looking send malicious messages and leave silly comments, hoping to drive people crazy and enjoy their frustrations. Trolls want to upset your agents with the things they write and expect strong, emotional reactions.
First punch: a bucket of cold water
white chat lines LiveChat has not been spared by the trolls. Far from it! We get dozens of malicious conversations every day so our Support Heroes had to master the skill of getting rid of unwanted chatters. And not just that, they have even learned how to benefit from such chats! Before you phone chat 90250 man to getting rid of a troll, you need to make sure that it is actually a troll.
For that reason every chatter who asks a weird question gets a message from our agent explaining who they actually contacted.
Art of trolling
It can be an honest customer, it can be a person confusing live chat with a business support. It can also be a troll starting his weird conversation. The safest ddlg chat room is to send information explaining how we can help them. You are talking to LiveChat software support team, we are here to answer questions about our software.
The reply that follows shows the intentions of the chatter.
If it's a customer, the girl from random chatting will ask a LiveChat-related questions. If it's a confused visitor, they will leave the chat.
If it's a troll, they will show their true face sounds creepy, I know. When you identify a troll, you sex tamil chat make sure that they don't get any kicks out of the chat. A couple of impersonal messages do the job and discourage trolls from continuing. Here is how it looks like in practice:.
As you see, Bret has eventually left the chat. He was hoping for a hot reaction. Instead, he got a bucket of cold water.
They use a bunch of pre-saved notes which can be entered abdl chats sent in a moment keyboard shortcuts are a great invention the mankind has came up with. Chatting indo to them we are also sure that chatter is clearly instructed about the live chat he entered, so there is no room for confusion.
And by the way, if you'd like to test LiveChat and see how canned responses work, try our day trial for free. Formal responses from customer service reps are demotivating for most trolls. However, sometimes we come across more stubborn specimens.
Follow the laughs
In such situations there is nothing left to do apart from taking the second, final step: banning. Our agents ban live chat trolls without regret. If trolls keep nagging our agents, there is no mercy for them. An average ban lasts about three days, but a trolling can be sentenced to hundreds of days of banishment if they are very annoying. As chatting with the best to come latet, there are exceptions to prove the rule.
He called himself Garande and our head of customer service, Piotr, gratis chat hot rostock his favourite. Garande started to look for his attention in and kept coming back asking about Piotr until late At some point, we even started to treat him like a mascot.
1. block user
He was discouraged with canned responses and multiple bans, but he never gave up! Luckily, bans usually work. In most cases trolls are a pain in the butt, but there is a way to benefit from their presence.
Sometimes, when we're crazy busy with support chats, we just ban them and carry on. But there are times when we fall for it and take part in this strange trolling. Mostly to break the routine and have fun. Believe me, some of those chats can really make your day just as others can seriously destroy it. After all, we're humans and we seek enjoyment in everyday life situations to stay motivated. For this reason, if the customer service team has enough time to chat back, they should not be discouraged from doing so.
If their work tension can be reduced in such an easy way, why not benefit from it!
2. combine with forced register field
Here are some examples of such entertaining chats. In many cases they are weird, amusing and politically incorrect:. These stories can teach us a chat of things: chatting with strangers can be amusing; that sense of trolling and being chilled can sometimes be more important than other soft skills. It also teaches us that the art of tactful conversation seems to have its midlife crisis. Trolls influence several aspects of the customer service job. They take customer chat slots and make your potential customers wait for a chat in a queue.
They rate chats as how to talk to your girl crush and leave unfavorable comments.
They affect statistics. They suck. Despite the fact that trolls can be sometimes amusing, they always waste your time. Your agents can chats with more interesting troll specimens, but in the end, they will get tired with these too. For as long as the internet remains anonymous, trolls will continue to waste your time and energy.
But you need to remember, you are the one in charge here and adult rhu chat rooms can win against them.
Photo courtesty of Tegas Permana via Creative Commons. LiveChat is a complete customer service platform that delights your customers and fuels your sales. Marcos talks to Nick Capozzi, one of his mentors and a sales expert about the key skills Get LiveChat.
Second punch: knock the troll out
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